Whatfix

AI-powered digital adoption platform (DAP) delivering in-app guidance to drive adoption of enterprise and eClinical software.

Whatfix, headquartered in San Jose, California (with major operations in Bengaluru, India), provides an AI-powered Digital Adoption Platform that overlays in-app guidance, walkthroughs, and self-help onto enterprise applications to speed onboarding, training, and change management for large organizations including life-sciences teams. The company has raised venture funding through a Series E round. Its own Trust Center documents Whatfix-held SOC 2, ISO/IEC 27001:2022 (and ISO/IEC 27701), HIPAA, and GDPR/UK GDPR compliance; detailed reports and certificates are available through that Trust Center under NDA.

Headquarters
San Jose, United States
Compliance
SOC 2 Type II, ISO 27001, HIPAA, GDPR
Deployment options
cloud
Website
https://whatfix.com

Categories

AI Use Cases

  • Change Management & Digital Adoption

Vendor Scorecard

93% — Complete coverage. Coverage score — how completely Atlas documents Whatfix across 7 buyer-evaluation areas. Reflects available Atlas data, not solution quality.

Compliance & Validation — Documented

SOC 2 Type II, ISO 27001, HIPAA, GDPR

Deployment & Hosting — Documented

cloud

Pricing Transparency — Documented

Enterprise SaaS subscription

Implementation & Onboarding — Documented

1–3 months

Organization & Role Fit — Documented

Mid-Size Biotech, Large Pharma, Top 20 Pharma, HR / L&D, IT / Digital

Solution Scope — Documented

Change Management & Digital Adoption

Company Viability — Partially documented

Series E

Always ask the vendor

Not captured in Atlas data — confirm directly. Excluded from the score above.

Data Rights & IP

Who owns model outputs? Is our proprietary data used to train models others can access, and where does our data reside?

Model Credibility & Explainability

Can you share validation studies or benchmarks, explain how the model reaches its conclusions, and describe how bias and drift are monitored?

Questions to Ask This Vendor

  • How does in-app guidance support training and change management for validated GxP systems without altering the underlying application?
  • How are adoption analytics and content updates governed and audited when overlaid on regulated eClinical or quality systems?
  • Which of our enterprise applications (e.g. Salesforce, Workday, SuccessFactors) are supported for in-app content today?
  • What are the SOC 2 and ISO 27001 scopes, and can you provide the current reports and HIPAA documentation via your Trust Center?